Amazon官方新闻更新1015( 三 ) 推荐阅读英文原文

Miele stresses that technology is not the sole solution to building a more inclusive world. Real change starts when we rethink the way we perceive accessibility.
“If we can change the way we think about disability ，ableism ，and inclusion ，the technology will follow. There's no more remarkable thing that could be done with artificial intelligence or technology than the transformation of the way we think about disability as a culture.”
The process of making an accessible productIn true Amazon fashion ，Miele said his process of creating accessible features for products starts with the needs of the customer ，and works backward. “The first question is always ，‘what is the experience that we're trying to make accessible and who are we trying to make it accessible for?’”
Miele noted that it is ideal to make all products accessible to everyone from the start. One approach he takes is to create multiple solutions that the customer can turn on and off.
“Customer choice is one of our most important tenets at Amazon ， ” Miele said. “That applies to accessibility as well. Rather than saying ，‘If you're blind ，this is how you're going to do things ， ’ it's better to say ‘We have a bunch of different things that might make it easier for you to experience X as a Blind person. It’s up to you to choose the ones you want and how you use them.’”
Beyond the devicesThe opportunity to make a positive impact on the lives of Amazon customers was an important part of Miele’s move to the company ，but the company’s inclusion of employees with disabilities also played a role in his decision.
Miele using a refreshable braille display in his home office.
PwD ，or People with Disabilities ，is an internal affinity group that serves as the representative voice for Amazon employees with disabilities ，focusing on disability inclusion. Miele actively participates in the Bay Area chapter.
“I would not have felt comfortable coming here if it weren't for the fact that we very clearly have a powerful and well-developed disability culture inside Amazon ， ” he said. “The fact that there was Amazon PwD and that Amazon has a lot of disability consciousness ，and not just about accessibility ，but about the politics of disability reassured me that I’d be comfortable here.”
Outside of Amazon ，Miele started a grassroots group called the Blind Arduino Project ，a series of online resources and teaching workshops that instruct Blind people on how to independently work with electronics and build hardware devices. Miele said his work with this project is aimed to help others who are blind build the tools they need in order to do the things they want to do.
On what drives his work at Amazon and beyond ，Miele said ，“All I want is for people to be able to roll through and do the things they want to do without hitting unnecessary friction or snags. That's the whole purpose—to try to make it so that the experience for people with and without disabilities is reasonably parallel. So that people who have disabilities can do and achieve and enjoy the things that are done and achieved and enjoyed by people without disabilities.”