【六西格玛英文】亚马逊创始人杰夫·贝佐斯：改善，等于成功今天分享的是六西格玛英文

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杰夫·贝佐斯：改善，等于成功

Isn’t it amazing how Amazon has embraced Six Sigma

, Lean Six Sigma and has made Kaizen a way of life? Financially, Amazon has been doing extremely well — Amazon has been in the black for the last four quarters!

对于亚马逊支持六西格玛、精益六西格玛，以及将KAIZEN（改善）作为一种生活方式的做法，你是不是很惊讶呢？从财务上讲，亚马逊做得相当不错-亚马逊在过去的四个季度里一直处于盈利状态！

Jeff Bezos has been continuously putting the profits back into Amazon for continuously improving every aspect of the company. This is true Kaizen, and the reward has been that Amazon’s current market cap is nearly $470 billion!

亚马逊公司创始人杰夫·贝佐斯已持续把利润带回该公司，以不断改善公司的方方面面。这是真正的KAIZEN（改善），而由此带来的回报则是让亚马逊公司时下市值达到了近4700亿美元！

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译者注：

此文发布于2017年的上半年，按照最新数据，亚马逊公司的当前市值已经超过7900亿美元，接近8000亿美元）

Kaizen Events 改善活动

A Kaizen event take time, and also takes the staff out of their daily tasks to dedicate to improving what isn’t working or is unnecessary in the company’s current processes. The end results are worth it. Just ask Jeff Bezos: he has made this his philosophy.

的确！Kaizen Event（改善活动），需要时间，也需要员工在日常任务中致力于改善公司当前流程中不起作用以及不必要的工作。最终的结果是值得这么做的！请问一问杰夫·贝佐斯：他已经把Kaizen Event（改善活动）当成了自己的哲学。

A typical Kaizen event lasts about one business week; each issue is a separate event. This is a strategy that puts staff members of all levels working together with their collective talents and knowledge for a successful result.

典型的Kaizen Event（改善活动），会持续大约一周时间；每个问题都是一个单独的活动。这是一个让各级的员工运用集体才能与知识为成功的结果而一道工作的策略。

What is the general strategy?

总体策略是什么？

? State the problem/issue

陈述问题

? Provide any details/background

提供细节/背景

? Set the goal

设定目标

? Review the current state of the process

回顾流程的当前状态

? Develop a plan for improving the issue at hand

为当前的问题制定改善计划

? Implement new plan for improvements

实施改善新计划

? Review and improve what is not working

检查并改善不起作用的工作

? Report findings

报告发现项

? P=Plan (establish a plan and expected results)

P=计划（设定计划与预期结果）

? D=Do (take action)

D=执行（采取行动）

? C=Check (confirm expected results achieved)

C=检查（确认预期结果的达成情况）

? A=Act (review results, determine its success and do it again)gao

A=（审查结果，查明成功之处，并重复PDCA循环）

接下来，请看文末总结吧。

SUMMARY

Using Kaizen events helps employees think differently about their job. It creates a culture of true value, helping create loyalty to the company, because the staff feels that they are truly involved in the company’s success.

使用Kaizen Event（改善活动），有助于员工以不同的方式对工作进行思考。Kaizen Event（改善活动），创造了一种真正价值的文化，有助于让员工对公司忠诚，因为，员工觉得自己真正融入到了公司的成功中。

The philosophy of Jeff Bezos follows the Kaizen philosophy. Every year, he publishes the original letter to his stockholders that he wrote back in 1997, where he stresses the importance of customer service and providing value, most of all creating a work atmosphere where staff think like business owners.

杰夫·贝佐斯遵循改善理念的哲学。每年，他都会给股东写一封年度公开信，而在1997年，杰夫·贝佐斯写了第一封致股东的年度公开信。他强调了客户服务和提供价值的重要性，最重要的是创建一种让员工像企业家一样思考问题的工作氛围。

Success was the end result.

成功才是最终的结果！