1、Chapter 2 Fundamentals of Business Etiquette,1,高等课件,Contents,Introduction Employer Receptions and Cocktail Parties Formal Banquets Other Table Manner Tips Cell Phone Etiquette Email Etiquette Use of Makeup,2,高等课件,Introduction,Question 1 Question 2,3,高等课件,Question 1,What is “etiquette”,good manners,4 。

2、,高等课件,Question 2,Why is it necessary to know the fundamentals of business etiquette,5,高等课件,Employer Receptions and Cocktail Parties,What you should do at employer receptions or cocktail parties,A social function, especially one intended to provide a welcome or greeting,A party, usually in the early。

【内容充实|商务秘书实务Chapter 2 - Fundamentals of business etiquette【内容充实】】3、evening, at which cocktails are served,6,高等课件,1General tips 2. Self-introduction 3Food and drink,7,高等课件,1. General Tips,Reading newspaper A 30-second “informercial” Business card A-few-minute-earlier arrival Selection of people to talk to,Current events,8,高等课件,2. Self-introduction,Good eye contact S 。

4、mile Raise your eyebrows Extend your right hand,9,高等课件,Also Note,Open body language,10,高等课件,Mention the most important persons name first,John Green,George Bush,Tony Blair,Who first,11,高等课件,If you , what should you do,What is his name,Ask the person to repeat his name,12,高等课件,Avoid controversial top 。

5、ics: politics, religion, etc Choose: weather, positive world news, food, hobbies, etc,13,高等课件,person A person B 45-60cm,Allow 4560 centimeters of comfort space,14,高等课件,3. Food and Drink,Hold drinks in your left hand Eat something before you go Avoid alcohol Eat only non-messy, easy-to-eat hors doeuv 。

6、res,15,高等课件,Formal Banquets,Napkin usage Ordering Use of utensils Passing food items Eating,16,高等课件,1. Napkin Usage,Put your napkin on your lap,17,高等课件,1. Napkin Usage,Leave your napkin on your or to the right of your,chair,plate,18,高等课件,1. Napkin Usage,Never tuck your napkin into your collar Do not 。

7、 re-fold your used napkin Do not use your napkin to wipe your face or nose,19,高等课件,2. Ordering,Who orders,host,guests,20,高等课件,Order beforehand,If not,The host asks the guest to order,The guest orders,The guest waits for the host to order,Not order the most expensive food,Away from messy food,Not ord 。

8、er alcohol unless the host does,21,高等课件,3. Use of Utensils,Forks and knives: before & after you finish the meal Cut steak Used utensils should never touch the table,22,高等课件,Forks and Knives,Before you finish After you finish meal meal,23,高等课件,Cut Steak,Knife (right hand) & fork (left hand) Place pro 。

9、ngs of fork down into the steak Cut with the blade,24,高等课件,4. Passing Food Items,Pass the salt and pepper together Dont use it or take some first before passing Counter-clockwise direction,25,高等课件,5. Eating,Quietly sip soup from the side of the spoon,To drink, taking only a little at a time into the 。

10、 front of the mouth,26,高等课件,If the soup is too hot, what should we do,Blow on the soup Wait till it cools down,Answer: B,27,高等课件,Eat a piece at a time,Break off bread or rolls, butter and eat one piece at a time,28,高等课件,Dont talk with your mouth full,29,高等课件,Keep your elbows off the table when eatin 。

11、g,30,高等课件,Bring food to mouth rather than mouth to food,food,31,高等课件,Other Table Manner Tips,Dont apply makeup at the table,32,高等课件,Dont use a toothpick to clean your teeth,33,高等课件,Dont blow your nose at the table,To clear out or make free of obstruction by forcing air through,34,高等课件,If someone els 。

12、e sneezes, say,bless you,35,高等课件,Dont leave your personal belongings on the table,36,高等课件,Cell Phone Etiquette,You should limit the use of your cell phone to only emergency calls when you are with others,37,高等课件,Set it to the “vibrate” mode,38,高等课件,Avoid asking to use another persons cell phone,39,高 。

13、等课件,Email Etiquette,Be aware of and respect peoples time,40,高等课件,Minimize e-mail-specific language e.g. BTW by the way :=) Im happy lol laugh out loud u you r are,41,高等课件,Always include a subject line,42,高等课件,Include an appropriate amount of the original message in your reply,43,高等课件,Minimize chain。

14、letters, jokes and other personal e-mails,44,高等课件,Praises should be given publicly,45,高等课件,Use of Makeup,Dont touch up your makeup in a business setting. Go to the restroom to re-apply makeup,Women Only,46,高等课件,Fingernails A professional woman who Wears nail color should have beautifully manicured nails,47,高等课件,Lipstick should be blotted before a secretary goes out to eat,To wipe,48,高等课件,Thank You,49,高等课件 。

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标题：内容充实|商务秘书实务Chapter 2 - Fundamentals of business etiquette【内容充实】