28、estigates this topic by analyzing a critical case-study consisting of an Egyptian SME branch of a multinational company. The results indicate that in general many benefits in business performance were achieved after implementing the ERP as reported by the business users, but have also shown that a f 。

29、ew benefits previously linked to ERP were not fully achieved. This indicates the positive contribution of ERP on business performance but also suggests the limited applicability of this positive relationship according to specific factors to be researched.Keywords: Enterprise Resource Planning (ERP)。

30、system, business performance, case-study analysisIntroduction：The use of enterprise resource planning (ERP) software has become increasingly more common in a lot of todays businesses. It is adopted in many firms in attempts of improving business performance. The concept of business performance can b 。

31、e operationalised as financial gains by the organisation, operational improvements for the organisation or intangible gains for the organisation. The focus of this paper will be on the operational and intangible gains resulting from ERP implementation (which will be operationalised by many variables 。

32、 tested in this study). The reason for this selection is that the financial benefits have been analyzed many times before and do not give a direct contribution of the effect of the ERP system in specific. An example of this would be the study by Hitt et al. (2002). The reason for the insufficiency c 。

33、an be seen in that the financial benefits are measured quantitatively;
however, a qualitative approach focusing on operational and intangible benefits can better outline the direct relationship between the ERP system and the business performance (Velcu, 2007).The benefits of ERP systems are usually。

34、overestimated by ERP vendors. Promises are made about performance such as fast return on investment (ROI) and fast decision making but such claims need to be researched and tested in order to establish their degree of correctness (Trott & Hoecht, 2004). The aim of this paper is to review the current 。

35、 research surrounding the benefits of implementing ERP systems and to explore this relationship using a selective case-study based on successful ERP implementation and stabilisation.The importance of this topic lies within the wide-spread of ERP systems while there are clearly many examples of unsuc 。

36、cessful ERP effects on business performance. For examples see Gupta et al. (2004, 599-600). Investing into ERP systems which are very costly and which dont return business value will waste business resources. Therefore, it is important to clarify the vagueness surrounding the relationship between ER 。

37、P and business performance.To further investigate the relationship between ERP adoption and business performance this paper will provide a literature review of the relationship between Information Technology (IT) utilization and business performance then some applications of the concepts from IT to。

38、the more specific variable of ERP. The applications covered in this paper will discuss how ERP is affecting business performance. This will be followed by a case study to test the theories and will start with the methodology, data collection, and case details followed by the results, discussion, and 。

39、 finally conclusion.Theoretical Considerations: ERP SystemsThe following sub-sections will discuss the unique reasons why ERP is implemented by each organization and the issues associated with ERP implementation projects. This is necessary to help us select an appropriate case-study by assessing the 。

40、 degree of correctness of ERP implementation carried out in the case study discussed in this paper.Why Firms Invest in ERP?Why do firms invest in ERP given the different alternatives for information integration in a business? The answer for this question lies between either technical gains e.g. repl 。

41、acing legacy systems, or for business reasons e.g. improving operational performance and efficiency (Nicolaou, 2004).Many technical reasons exist including the replacement of disparate systems into a single integrated system (Hitt et al., 2002). The replacement of legacy systems was very important f 。

42、or the boom of ERP during the late 1990s when companies wanted to replace their legacy systems during the year 2000 (Y2K) with a more Y2K compliant solution so they have invested into ERP systems (Anderson et al., 2003). ERP also provides a tested system security basis which promises to keep the org 。

43、anization up to security standards and for providing data security (Fu et al., 2007).Business reasons also exist. This includes automation and reengineering of business processes (Hitt et al., 2002). Other business reasons provided by Federici (2009) are better management, better operations, better。

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